PRIVACY POLICY

Last updated: July 6, 2026

This Privacy Policy describes how Naturogy ("Naturogy", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our Services, make a purchase from our website or otherwise communicate with us.

For purposes of this Privacy Policy, "Services" means our website, online store and related services.

Please read this Privacy Policy carefully.

By using or accessing the Services, you acknowledge the collection, use and disclosure of your information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information", we mean information that identifies or can reasonably be linked to you.

Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live and applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, address, billing address, shipping address, phone number and email address.

• Financial information, including payment-related information processed in connection with your purchase.

• Account information, including username, password, security questions and other information used for account access where customer accounts are available.

• Transaction information, including products viewed, added to your cart, purchased, returned, exchanged or cancelled and information relating to past transactions.

• Communications with us, including information provided when you contact customer support, send us an email or otherwise communicate with us.

• Device information, including information about your device, browser, network connection, IP address and other unique identifiers.

• Usage information, including information regarding how you interact with the Services, our website, pages, products, emails and advertisements.

• Marketing and advertising information, including your preferences and interactions with marketing communications and advertising.

• Content you provide, including product reviews, feedback, photographs, videos or other content you voluntarily submit.

PERSONAL INFORMATION WE COLLECT

We may collect personal information from you in several ways.

Information We Collect Directly from You

You may directly provide us with personal information when you:

• visit or use our Services;

• create an account;

• place an order;

• make a payment;

• contact us;

• request customer support;

• subscribe to marketing communications;

• submit a review or other content; or

• otherwise provide information to us.

Some features of the Services may require certain information.

You may choose not to provide certain information, but doing so may prevent you from using specific features or completing certain transactions.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services.

To do this, we and our service providers may use cookies, pixels, tags and similar technologies.

The information collected may include information regarding how you use our website and Services, device information, browser information, IP address, network connection and other information relating to your interaction with the Services.

Information We Obtain from Third Parties

We may obtain personal information from third parties, including vendors and service providers that collect or process information on our behalf.

These may include:

• Shopify, which powers our store and Services;

• payment processors;

• shipping and fulfilment providers;

• analytics providers;

• advertising and marketing partners;

• fraud prevention and security providers; and

• other technology providers used in connection with our Services.

Any information obtained from third parties will be handled in accordance with this Privacy Policy and applicable law.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:

Providing Products and Services

We use personal information to provide the Services and perform our agreement with you.

This may include:

• processing payments;

• processing and fulfilling orders;

• arranging shipping and delivery;

• sending account, purchase, return, exchange or transaction notifications;

• managing your account;

• remembering your preferences;

• processing returns and refunds; and

• providing other customer-related functionality.

Marketing and Advertising

We may use personal information for marketing and promotional purposes.

This may include sending marketing communications by email or other channels where permitted by applicable law and displaying advertisements for products or Services.

We and our advertising partners may also use information regarding your interactions with the Services to measure or personalize advertising where permitted by applicable law.

You may have rights to opt out of certain marketing or advertising activities depending on your location.

Security and Fraud Prevention

We may use personal information to detect, investigate and respond to suspected fraudulent, illegal or malicious activity.

We may also use information to protect our website, customers and Services.

If you create an account, you are responsible for keeping your account credentials secure.

Please contact us if you believe your account or interaction with us has been compromised.

Communicating with You

We use personal information to provide customer support, respond to requests and communicate with you regarding your account, orders, products or use of the Services.

Improving Our Services

We may use personal information to understand how customers interact with the Services, evaluate website and product performance and improve our business, products, marketing and customer experience.

Legal and Compliance Purposes

We may use personal information to comply with applicable legal obligations, respond to valid legal processes, enforce our terms and policies and establish, exercise or defend legal claims.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose personal information to third parties for legitimate purposes in accordance with this Privacy Policy.

These circumstances may include disclosure to:

• Shopify and other technology vendors that provide services on our behalf, including ecommerce hosting, website functionality, data analytics and technical infrastructure.

• Payment processors and financial service providers that process transactions and payments.

• Shipping, logistics and fulfilment partners that help process, fulfil and deliver orders.

• Customer support providers that help us communicate with and support customers.

• Marketing and advertising partners that help us provide or measure marketing and advertising.

• Analytics providers that help us understand use of our website and Services.

• Security and fraud prevention providers that help protect our business and customers.

• Professional advisors, including legal, accounting, insurance and other professional service providers.

• Business and marketing partners where we have a legitimate business relationship or you request or authorize us to share information.

• Government authorities, regulators or other parties where disclosure is required by applicable law, legal process or a valid legal request.

• Parties involved in a business transaction, such as a merger, acquisition, financing, restructuring or sale of all or part of our business.

We may also disclose information with your consent, at your direction or where otherwise permitted by applicable law.

RELATIONSHIP WITH SHOPIFY

Our Services are hosted and powered by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Shopify platform and related services.

Information that you submit through the Services may be transmitted to and processed by Shopify and third parties located in countries other than the country in which you live.

Depending on the services and settings enabled for our store, Shopify may process information to provide enhanced features, analytics, security or advertising-related functionality.

Where applicable, you may exercise certain rights regarding Shopify's processing of your personal information through the privacy controls and mechanisms made available by Shopify.

For more information regarding Shopify's processing of personal information and available privacy rights, please review Shopify's consumer privacy information and privacy policy.

THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to websites or online platforms operated by third parties.

If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms.

We are not responsible for the privacy or security practices of independent third-party websites, applications or platforms.

Information you provide to third-party services may be subject to their own privacy policies.

CHILDREN'S DATA

The Services are not intended to be used independently by children under the age required to provide valid consent under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you are the parent or guardian of a child who has provided personal information to us improperly, you may contact us using the details below to request that the information be reviewed or deleted where applicable.

As of the effective date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16 for purposes that require an opt-out right under applicable U.S. privacy laws.

SECURITY AND RETENTION OF YOUR INFORMATION

No security system is perfect or impenetrable, and we cannot guarantee absolute security.

Information sent to us may not be secure while in transit. We recommend that you do not use insecure communication methods to send sensitive or confidential information.

We use reasonable administrative, technical and organizational measures designed to protect personal information.

How long we retain personal information depends on several factors.

For example, we may retain information for as long as reasonably necessary to:

• maintain your account;

• provide the Services;

• process and document transactions;

• comply with legal, accounting and tax obligations;

• resolve disputes;

• prevent fraud; and

• enforce agreements and policies.

When personal information is no longer reasonably required, we may delete, anonymize or otherwise dispose of it, subject to applicable law.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.

These rights may be subject to limitations and exceptions under applicable law.

Right to Access or Know

You may have the right to request access to personal information that we hold about you or information regarding how we use and disclose it.

Right to Delete

You may have the right to request that we delete certain personal information we maintain about you.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right of Portability

You may have the right to receive a copy of certain personal information in a portable format.

Restriction or Objection to Processing

You may have the right to ask us to restrict or stop certain processing of personal information.

Withdrawal of Consent

Where we rely on consent to process your personal information, you may have the right to withdraw your consent.

Withdrawal of consent will not affect the lawfulness of processing that occurred before consent was withdrawn.

Managing Communication Preferences

You may opt out of promotional emails at any time by using the unsubscribe link included in our marketing emails.

If you opt out of promotional communications, we may still send non-promotional messages, including messages regarding your account, purchases, orders or other transactions.

Advertising and Privacy Choices

Depending on your location and applicable law, you may have the right to opt out of the sale or sharing of personal information or the processing of personal information for targeted advertising.

Certain privacy laws define terms such as "sale" or "sharing" broadly and may treat some advertising-related disclosures as regulated activities even when personal information is not exchanged for money.

Where required, privacy controls or opt-out mechanisms may be made available through our website.

If your browser or device sends a legally recognized opt-out preference signal, we may process that signal as required by applicable law.

Complaints and Appeals

Depending on where you live, you may have the right to appeal a decision we make regarding a privacy request.

You may also have the right to lodge a complaint with your local data protection or privacy authority.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

You may exercise applicable rights by contacting us using the details provided below.

We may need to verify your identity before processing certain requests.

Where permitted by law, you may designate an authorized agent to submit a request on your behalf. We may require evidence that the agent has authority to act for you and may require you to verify your identity directly with us.

COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the details below.

We will review your concern and respond as appropriate.

Depending on where you live, you may have the right to appeal our decision or submit a complaint to an applicable data protection or privacy authority.

We encourage you to contact us first so that we have an opportunity to address your concerns directly.

INTERNATIONAL TRANSFERS

We operate an international ecommerce business and use service providers that may process personal information in countries other than the country where you live.

As a result, personal information may be transferred, stored and processed outside your country of residence.

Where required by applicable law, we rely on recognized legal mechanisms or safeguards for international transfers of personal information.

Depending on the jurisdiction, these safeguards may include contractual protections designed to provide an appropriate level of protection for transferred personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices, Services, technology, legal requirements or regulatory obligations.

We will post the revised Privacy Policy on this website and update the "Last updated" date.

Where required by applicable law, we may provide additional notice regarding material changes.

CONTACT

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise an applicable privacy right, please contact us at:

Email: naturogy@gmail.com

For the purpose of applicable data protection laws, the entity responsible for operating Naturogy and processing personal information as described in this Privacy Policy is:

MARQUES DIGITAL ENTERPRISES LLC
Trading as Naturogy

© 2026 Naturogy. All rights reserved.