PRIVACY POLICY

This Privacy Policy describes how Naturogy ("Naturogy," "we," "us," or "our") collects, uses, and discloses your personal information when you visit or use our Services, make a purchase from our website, or otherwise communicate with us.

For the purpose of this Privacy Policy, "Services" refers to our website, online store, and related services.

Please read this Privacy Policy carefully.

By using or accessing the Services, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we mean information that identifies you or that can reasonably be linked to you.

Personal information does not include information that has been anonymized or de-identified such that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live, and applicable law, we may collect or process the following categories of personal information:

• Contact Information, including your name, address, billing address, shipping address, phone number, and email address.
• Financial Information, including payment-related information processed in connection with purchases.
• Account Information, including username, password, security questions, and other information used to access your account, if customer accounts are available.
• Transaction Information, including products viewed, added to cart, purchased, returned, exchanged, or canceled, and information about past transactions.
• Communications with Us, including information you provide when you contact customer service, send an email, or otherwise communicate with us.
• Device Information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage Information, including information about how you interact with the Services, website, pages, products, emails, and advertisements.
• Marketing and Advertising Information, including your preferences and interactions with marketing communications and advertising.
• User-Generated Content, including product reviews, feedback, photographs, videos, or other content you voluntarily submit.

PERSONAL INFORMATION WE COLLECT

We may collect personal information about you in a few ways.

Information Collected Directly from You

You may provide personal information to us directly when you:

• visit or use our Services;
• create an account;
• place an order;
• make a payment;
• contact us;
• request customer support;
• sign up for marketing communications;
• submit a review or other content; or
• otherwise provide information to us.

Some features of the Services may require certain information.

You may choose not to provide some information, but that may prevent you from using specific features or completing certain transactions.

Information Collected When You Use the Services

We may automatically collect certain information about your interaction with the Services.

For this purpose, we and our service providers may use cookies, pixels, tags, and similar technologies.

The information collected may include data about your use of our website and Services, device information, browser, IP address, network connection, and other information related to your interaction with the Services.

Information Obtained from Third Parties

We may obtain personal information from third parties, including vendors and service providers who collect or process information on our behalf.

These may include:

• Shopify, which operates our store and Services;
• payment service providers;
• shipping and logistics service providers;
• analytics service providers;
• advertising and marketing partners;
• fraud prevention and security service providers; and
• other technology providers used in connection with our Services.

Information obtained from third parties will be processed in accordance with this Privacy Policy and applicable law.

HOW WE USE PERSONAL INFORMATION

Depending on how you interact with us and the Services you use, we may use personal information for the following purposes:

Providing Products and Services

We use personal information to provide the Services and fulfill our agreements with you.

This may include:

• processing payments;
• processing and fulfilling orders;
• arranging for shipping and delivery;
• sending notifications regarding your account, purchases, returns, exchanges, or transactions;
• managing your account;
• remembering your preferences;
• processing returns and refunds; and
• providing other customer-related features.

Marketing and Advertising

We may use personal information for marketing and promotional purposes.

This may include sending marketing communications via email or other channels, where permitted by applicable law, and displaying advertisements related to our products or Services.

We and our advertising partners may also use information about your interaction with the Services to measure or customize advertising, where permitted by applicable law.

Depending on where you live, you may have the right to object to certain marketing or advertising activities.

Security and Fraud Prevention

We may use personal information to detect, investigate, and respond to suspicious, fraudulent, illegal, or malicious activity.

We may also use information to protect our website, customers, and Services.

If you create an account, you are responsible for the security of your login credentials.

Please contact us if you believe your account or your interaction with us has been compromised.

Communications with You

We use personal information to provide customer support, respond to inquiries, and communicate with you regarding your account, orders, products, or use of the Services.

Improving Our Services

We may use personal information to understand how customers interact with the Services, evaluate website and product performance, and improve our business, products, marketing, and customer experience.

Legal and Compliance Purposes

We may use personal information to comply with applicable legal obligations, respond to valid legal processes, enforce our terms and policies, and establish, exercise, or defend legal claims.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose personal information to third parties for legitimate purposes and in accordance with this Privacy Policy.

These circumstances may include disclosure to:

• Shopify and other technology providers who provide services on our behalf, including e-commerce hosting, website functionality, data analytics, and technical infrastructure.
• Payment and financial service providers who process transactions and payments.
• Shipping, logistics, and order fulfillment partners who help us process, fulfill, and deliver orders.
• Customer support providers who help us communicate with customers and provide support.
• Marketing and advertising partners who help us deliver or measure marketing and advertising activities.
• Analytics service providers who help us understand the usage of our website and Services.
• Security and fraud prevention service providers who help protect our business and our customers.
• Professional advisors, including legal, accounting, insurance, and other professionals.
• Business and marketing partners with whom we have a legitimate business relationship or when you request or authorize the sharing of information.
• Public authorities, regulatory authorities, or other parties when disclosure is required by applicable law, legal process, or valid legal request.
• Parties involved in a business transaction, such as a merger, acquisition, financing, restructuring, or sale of all or part of our business.

We may also disclose information with your consent, at your direction, or when otherwise permitted by applicable law.

RELATIONSHIP WITH SHOPIFY

Our Services are hosted and operated through Shopify.

Shopify collects and processes personal information related to your access and use of the Services in order to provide and improve the Shopify platform and related services.

Information you submit through the Services may be transmitted to Shopify and third parties and processed in countries other than where you live.

Depending on the services and settings enabled for our store, Shopify may process information to provide advanced features, analytics, security, or advertising-related functionality.

Where applicable, you may exercise certain rights relating to Shopify's processing of your personal data through the privacy controls and mechanisms provided by Shopify.

For more information about Shopify's processing of personal information and available privacy rights, we recommend consulting Shopify's consumer information and privacy policy.

THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to websites or online platforms operated by third parties.

If you follow links to sites not affiliated with or controlled by us, you should review their respective privacy policies, security policies, and other applicable terms.

We are not responsible for the privacy or security practices of independent third-party websites, applications, or platforms.

Information you provide to third-party services may be subject to their respective privacy policies.

CHILDREN'S DATA

The Services are not intended for use independently by children who have not reached the age required to provide valid consent under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you are the parent or guardian of a child who has improperly provided personal information, you may contact us using the details below to request verification or deletion of the information, where applicable.

As of the effective date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16 years of age for purposes subject to an opt-out right under applicable U.S. privacy laws.

INFORMATION SECURITY AND RETENTION

No security system is perfect or impenetrable, and we cannot guarantee absolute security.

Information you send to us may not be secure during transmission.

We recommend that you do not use unsecured communication methods to send sensitive or confidential information.

We implement reasonable administrative, technical, and organizational measures designed to protect personal information.

The duration of personal information retention depends on several factors.

For example, we may retain information for as long as reasonably necessary to:

• maintain your account;
• provide the Services;
• process and document transactions;
• comply with legal, accounting, and tax obligations;
• resolve disputes;
• prevent fraud; and
• enforce agreements and policies.

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it, in compliance with applicable law.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.

These rights may be subject to limitations and exceptions provided by applicable law.

Right to Access or Know

You may have the right to request access to the personal information we hold or information about how we use and disclose it.

Right to Deletion

You may have the right to request the deletion of certain personal information we hold.

Right to Rectification

You may have the right to request the correction of inaccurate personal information.

Right to Data Portability

You may have the right to receive a copy of certain personal information in a portable format.

Restriction or Objection to Processing

You may have the right to request that we limit or cease certain processing activities concerning your personal information.

Withdrawing Consent

Where we process personal information based on consent, you may have the right to withdraw that consent.

Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

Managing Communication Preferences

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our marketing communications.

Even after you opt-out of receiving promotional communications, we may continue to send you non-promotional messages, including messages about your account, purchases, orders, or other transactions.

Advertising and Privacy Choices

Depending on where you live and applicable law, you may have the right to object to the sale or sharing of your personal information or to the processing of your personal information for targeted advertising purposes.

Some privacy laws define terms like “sale” or “sharing” broadly and may deem certain advertising-related disclosures to be regulated activities even when personal information is not exchanged for money.

Where required, privacy controls or opt-out mechanisms may be made available through our website.

If your browser or device sends a legally recognized opt-out preference signal, we may process such signal as required by applicable law.

Appeals and Complaints

Depending on where you live, you may have the right to appeal a decision we make in relation to a privacy request.

You may also have the right to lodge a complaint with your local data protection or privacy authority.

We will not unlawfully discriminate against you for exercising your applicable privacy rights.

You may exercise your applicable rights by contacting us using the details set out below.

We may need to verify your identity before processing certain requests.

Where permitted by law, you may designate an authorized representative to submit a request on your behalf.

We may require proof of the representative’s authority and require you to directly verify your identity with us.

COMPLAINTS

If you have a complaint about how we handle your personal information, you may contact us using the details below.

We will examine the request and respond in an appropriate manner.

Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your relevant data protection or privacy authority.

We encourage you to contact us first so we have an opportunity to address your concerns directly.

INTERNATIONAL TRANSFERS

We operate as an international e-commerce business and use service providers who may process personal information in countries other than the one in which you live.

As a result, personal information may be transferred, stored, and processed outside the country where you reside.

Where required by applicable law, we utilize recognized legal mechanisms or safeguards for international transfers of personal information.

Depending on the jurisdiction, such measures may include contractual protections designed to ensure an adequate level of protection for transferred personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices, Services, technology, legal requirements, or regulatory obligations.

We will post the updated version of the Privacy Policy on this website and update the “Last Updated” date.

Where required by applicable law, we may provide you with additional notice of material changes.

CONTACT

If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise an applicable privacy right, please contact us at:

Email: contact@naturogy.com

© 2026 Naturogy. All rights reserved.